Current MBA Students – FAQ

In addition to a confident level of computer and Internet literacy, some minimum technical requirements must be met to enable a successful online learning experience.

The minimum system requirements include:

• A Pentium processor PC or equivalent Mac system; Windows 98/Me/2000/XP or Mac OS 9.x or OS X 10.x.
• Internet access with 56.6 kbps modem (minimum). We recommend a high-bandwidth.
• 128 MB system Ram; 500 MB free disk space or sufficient storage
• Sound card
• CD-ROM capabilities

The software requirements include:

• Web browser: Internet Explorer, Netscape Navigator, AOL, Mozilla, or Safari. For eLearning supported browsers and versions, please see the validated browser list. Please also see the browser configuration info below.
• Microsoft Office 2000 is the minimum standard. The latest version of MS Office and some other MS Software is available at a nominal cost from the UTD Microsoft program (see the Online Services to eLearning page)
• Virus detection/protection software such as McAfee (available as a free download from UTD and can be accessed by visiting the eLearning Student Resources page)

• RealPlayer
• Adobe Acrobat Reader
• Java – Sun Microsystems
• Macromedia Flash Player
• A zip file expansion tool such as WinZip or Stuffit Expander

For eLearning courses, you need a full-featured browser that is supported by eLearning. Please see the recommended browsers listed above.

Your browser should have JavaScript enabled, and cookies enabled.

It is also crucial that you set the cache settings to verify web documents “Every Time.”

You should also disable any pop-up blocking for the eLearning site.

The methods for configuring these settings vary among browsers and versions; you may find more information at eLearning’s Browser Tune-up page. You can also check your browser’s documentation for details.

The academic integrity of online courses is an important concern. We administer exams in several different ways: embedded in courses, uploaded by email, or proctored.

For courses requiring one proctored exam, the online student is responsible for making arrangements with a testing service convenient to them or must come to UTD on the exam date set by the course instructor. Specific information is available on the Proctored Exam Information page and also in each course syllabus.

• Register for online MBA courses by sending an email request to the School of Management Advising Office (see Registration).
• Students in courses with the section number ’0G1? ‘0W1or ’0G2? ‘0W2 will receive course access instructions usually one day before the start of the course.
• Properly registered students will use their NetID to access their courses by logging in to the eLearning site.
• Those who do not have a UTD Net ID account yet can obtain one at https://oit.utdallas.edu/netid/self-service/
• For assistance, please contact the UTD Help Desk online or at (972) 883-2911. or go to https://www.utdallas.edu/oit/helpdesk/.
• Students taking one of the two UTD courses delivered through the UT System TeleCampus (with section number as “’0T1?), should go to the TeleCampus web site to gain access to the course.
• The UT Online Consortium will send further course access information to registered students.

Please visit the Office of the Registrar Office of the Registrar website for information on how to drop a class. Please be aware of the applicable drop deadlines detailed in the Academic Calendar.

After you have paid the applicable tuition balance for the online course by the payment deadlines, try the following steps:

Please read carefully and follow the course access instructions on this web site or in the email sent to you at the start of the semester.

• As a reminder, courses will be accessible on the first day of the semester (not before). You need to have a UTD Net ID to access the course.
• Make sure you have the correct account information. If you enrolled shortly before or at the start of the semester, please allow the UTD eLearning administrator time (up to three days) to add your account to the course.
• Make sure you meet the technical requirements and have the required web browser installed. If you experience further difficulty, you can always contact the UTD help desk at (972) 883-2911 or go to https://www.utdallas.edu/oit/helpdesk/, or GMBA Tech Support Email (for courses with section 0G1 or 0G2) for further assistance.
• If you are having issues accessing a TeleCampus course (section 0T1), please visit the TeleCampus Technical Support Information Page.

Most likely, your account password expired. UTD has a security policy requiring every user to update their UTD computer account (used for UTD eLearning access) password every six months.

You can log in at http://netid.utdallas.edu/ to update your password.

An email reminder with instructions for updating your password is sent to your UTD email account when it nears expiration.

If you don’t intend to login to your UTD email account regularly, you may set it up to forward all incoming emails to your preferred email account at https://netid.utdallas.edu/.

For any questions or assistance, please contact the UTD Help Desk online or by calling (972) 883-2911. Online students need to be able to access eLearning. We ask students to follow the password updating procedures to avoid any interruption of this access.

The Online MBA courses track the regular Fall, Spring, and Summer semesters at UTD. Generally, 3-credit courses begin in late May, late August, and mid-January.

The 2-credit courses begin either at these same times and run for eight weeks, or begin mid-semester.

See “Course Offerings” for the actual start and completion dates.