I have received my enrollment confirmation for an online course, but I cannot access the course. What should I do?

After you have paid the applicable tuition balance for the online course by the payment deadlines, try the following steps:

Please read carefully and follow the course access instructions on this web site or in the email sent to you at the start of the semester.

  • As a reminder, courses will be accessible on the first day of the semester (not before). You need to have a UTD Net ID to access the course.
  • Make sure you have the correct account information. If you enrolled shortly before or at the start of the semester, please allow the UTD eLearning administrator time (up to three days) to add your account to the course.
  • Make sure you meet the technical requirements and have the required web browser installed. If you experience further difficulty, you can always contact the UTD help desk at (972) 883-2911 or go to https://www.utdallas.edu/oit/helpdesk/, or GMBA Tech Support Email (for courses with section 0G1 or 0G2) for further assistance.
  • If you are having issues accessing a TeleCampus course (section 0T1), please visit the TeleCampus Technical Support Information Page.

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